Terms and Conditions

Fairy Troll Post

The Fairy Troll Post provides monthly materials and weekly suggestions for families to have screenfree time. The minimum contract length is 1 month. Once you sign up, your welcome pack will be mailed within 7 d. Email us at shop@wirralunplugged.org by the 15th of the month to end your subscription for next month.

Merchandise

Goods are shipped within 5 working days of an order being placed. Goods can be cancelled within 14 d of purchase. Unused goods can be returned for a full refund (buyer pays return postage). Goods must be received within 14 d of a cancellation.

Screenfree Sundays

Screenfree Sundays are live events for families with children 3-10. You may cancel up to 24 h before the event without charge, after which time, no cancellation is available.

Wirral Unplugged CIC operates the www.wirralunplugged.org website, which provides the “service.”

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of personal information if anyone decided to use our service, the www.wirralunplugged.org website.

If you choose to use our service, then you agree to the collection and use of information in relation with this policy. The personal information that we collect is used for providing and improving the service. We will not use or share your information with anyone except as described in this privacy policy.

Information collection and use

For a better experience while using our service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called log data. This log data may include information such as your device’s I.P. address, browser version, pages of our Service that you  visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these cookies to collect information and to improve our service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.

Service providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our service;
  • To provide the service on our behalf;
  • To perform service-related services; or
  • To assist us in analysing how our service is used.

We want to inform our service users that these third parties have access to your personal information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it.  But remember that no method of transmission over the internet, or method of electronic storage is 100 % secure and reliable, and we cannot guarantee its absolute security.

Links to other sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you  to review the privacy policies of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s privacy

When you sign up for the Fairy Troll Post you provide your name, email address, delivery address, the names of recipient children and their dates of birth and payment information e.g. your credit or debit card details and billing postcode. You also have the option to tell us what your relationship to the child is. Through your use of the service you may also choose to provide your product feedback such as ratings and comments.

We collect information you voluntarily provide to us, such as your name, phone number.

Although visitors of all ages may navigate through our websites, we do not knowingly collect or request personal information from those under the age of 16 y. If we discover, by any means, that a child under 16 y has been registered on our site, we will cancel that account and delete the personal information in it from our records.

Changes to this privacy policy

We may update our privacy policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new privacy policy on this page. These changes are effective immediately, after they are posted on this page.

Contact us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us. You can reach us by emailing hello@wirralunplugged.org.

Complaints

We work really hard to make sure everything’s great for you and your little one. If you purchase something and there’s an issue with it, then please send it back to us within 30 days, and drop us an email at hello@wirralunplugged.org with the details. We’ll check it out to see what has gone wrong and we’ll reimburse you. If you have any comments or suggestions about how we can improve, email hello@wirralunplugged.org.